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FAQ

Related to order

Who are your customers?

Our customers are mostly university students attending skill in Australia. However, we will gladly provide writing assistance to people in other areas. However, they should be aware that all writing and other services are offered in English only.

What if I Have a Question or Complaint?

If you have a question or complaint about an existing order, please contact customer service. They will help you obtain a satisfactory resolution.

What types of writing products do you offer?

We offer any academic writing product that students may need. This includes but is not limited to essays, research papers, capstone projects, book reviews, academic articles, coursework assignments, and thesis and dissertation assistance.

What levels of education do you assist?

As long as you are legally entitled to place an order and use our services, we are happy to help you with your academic writing needs. However, the majority of our customers are university students.

Is my information safe from hackers?

Yes, we work with a top IT security company as well as a secure payment processor. This ensures that your personal information is protected from intrusion. In addition to this, all payments are processed through secure channels with information appropriately encrypted.

What services do you offer?

We offer academic writing services. In addition to this, we also offer proofreading and editing services as well. If you are seeking a job or need business writing assistance, we can help with those needs as well.

How do I place an order?

We’ve really made this super easy. All you need to do is click on the ‘place order’ link on our website. You will be sent to our order page. Most orders take only a few minutes to complete. However, if it’s your first time, you’ll have to give us just a bit more information. We need to know a little about you so that we can create your customer profile. This will help us to remember who you are, communicate with you, and keep your orders straight.

Once you’ve done that, just give us some information about the writing service you need, your academic level, and how quickly you need your papers. Then, you just make your payment and relax. A talented and qualified writer will get to work right away.

How do I make payment?

For your convenience and peace of mind, we accept several different forms of payment. These include PayPal, credit and debit cards, money transfers, and electronic checks. In the future, we will investigate other payment and currency options. We will inform our customers in the event that this happens.

What if I have more questions?

We’d love the chance to get to know you better and answer any questions you have. Feel free to give us a call, or chat with a representative. We are open 24/7.

Related to writers

Who will write my paper?

Your paper will be written by a highly qualified professional writer. All of our writers are thoroughly vetted. Each has a university degree and has been proven to be an exceptional writer. All writers go through a strict testing program to ensure they have the skills required and full mastery of the English language.

Related to guarantees

Will my paper be delivered on time?

We guarantee it. Our staff and writers understand how important it is that you receive your documents by the deadline that you indicate. If we accept your order, we also accept responsibility for getting it to you on time. If we fail to do so, you could be due for a refund or credit. Please refer to our money back guarantee policy for more details.

How will I know my paper isn’t a copy?

Every document that is written for our customers is scanned using a very reputable plagiarism detection software package. We are happy to provide a copy of the scan report indicating that your paper is completely original Just let us know. Further, our writers know that we have a zero tolerance policy for duplicate content. Any writer attempting to plagiarize content will be terminated immediately.

We have never had any customer submit a complaint regarding duplicate content. If we ever do receive such a report it will be taken very seriously. If proven true, all staff members involved in will be released from employment. We will further issue a full refund and apology to the customer. 

What if I need a revision?

We want our customers to be happy each and every time they work with us. Because of this, we are happy to provide revisions if you are not satisfied with your final product. For details of this, please refer to our revision policy.